OUR RESORTS

Downtown East Shuttle Service Schedule

50-metre Swimming Pool
Cool off and have a fun splash-about in this elevated five-lane pool features see-through panels on its side and bottom which allows resort guests to wave to their friends and family members. Opens daily between 7.30am and 10pm.

Children’s Pool
The young ones, including infants and toddlers, can enjoy swimming and water games in their own pool.
Opens daily between 7.30am and 10pm.

Fitness Corner
Featuring a range of exercise structure, the whole family can have fun while working up a sweat together.

Barbecue Pits
All reserved rooms come with a BBQ pit each, numbered to reflect the last two digits of the room unit. BBQ pits can be booked while making reservation or upon check-in, and is confirmed full payment is made. BBQ activity may be carried out till 1am, when lights around the pit are switched off. No refund will be given in the event of rain or cancellation. Charges are $8 for NTUC Cardholders and $16 for non-members.

Hot Water Dispensers
Dispensers are situated at each block, for easy convenience when you need a hot drink or a light hot snack.

Catering Services
No external caterers are allowed.
Upon request, catered F&B services can be arranged and delivered right to your room.
Orders must be placed 3 working days before the date of catering.

(Halal)	Stamford Catering Services Pte Ltd (Halal) Contact Person: Mr Terence Han (Sales Manager) Mobile: (+65) 9278 8908 DID: (+65) 6887 8368 Tel : (+65) 6852 3338 (10 Lines) Fax: (+65) 6852 3369 E-mail: terencehan@stamfordcs.com.sg Link: http://www.stamford-costasands.com.sg/
	Neo Garden Catering Orders must be placed at least 2 working days before the date of catering Contact Person: Mr Alan Lee (Assistant Sales Manager) Mobile: (+65) 9833 6168 Tel : (+65) 6896 7757 (Ext 322 / 314) E-mail: alan.lee@neogroup.com.sg Website: http://www.neogarden.com.sg/costasandsresort

Ballroom and Function Rooms
Our range of facilities accommodates groups between 20 to 2,000 guests, depending on the occasion.

Indoor Children’s Play Centre
Let the kids indulge in both physical and mental stimulation at these entertainment venues.

Bowling Centre
Bowl a turkey or simply try to knock some pins down at our bowling centre featuring state-of-the-art equipment and multi-lanes where friends and family can have a good time.

D’ Marquee, D’ Tent and Function Rooms
Our range of facilities can accommodate groups of between 20 and 2,000 guests, depending on the occasion.

Food & Beverages Outlets
Take your pick of numerous F&B outlet options ranging from specialty restaurants and fast food joints to gourmet tea and food court establishments.

Supermarket and Retail Shops
Shop for daily necessities or food items here, and choose from an impressive range of items.

NTUC FairPrice
Location: #02-127, E!hub at Downtown East
Website: www.fairprice.com.sg

Free Wi-Fi Access
Check your emails, upload holiday snapshots or make your Facebook updates anywhere at the resort.

Making a Booking

All NTUC Members / NTUC Cardholders are welcome to book rooms at our resort. Bookings are open three months in advance of your desired date, and confirmation is assured once full payment is made. No reservations / tentative bookings are allowed. Applicants must be aged 18 and above at the time of booking and NTUC Members must make the booking personally to enjoy member’s rates. Booking on someone else’s behalf is not allowed.

Discounted members’ rates are for NTUC members’ privileged use only, not applicable for corporate booking / overseas group.

Members found abusing the privileges will be imposed full commercial / corporate rates.

Bookings can be made online at www.costasands.com.sg
(Your membership card must be presented upon check-in for verification purposes)

Amendment of Bookings
If you wish to change the date of your resort stay, a notice of 14 days or more prior to arrival date must be given to the Resort via one of the following ways:

Any changes in the room type, period of stay or Resort location or difference in room rental shall not be refunded.

You are only allowed to change your arrival date once. Should you decide to cancel your booking after the change, a penalty charge of 50% of the room rental rate will be forfeited. Changes to booking particulars are not allowed once a final receipt / tax invoice has been issued.

Cancellation of Booking
If you wish to cancel your booking, you must do so via letter, e-mail, fax or in person. For cancellations made 14 days or more prior to arrival date, 25% of the room rental would be forfeited. For cancellations made less than 14 days prior to arrival date, 50% of the room rental would be forfeited.

Check-in Time
Check in time is from 2.30pm.Request for early check-in is possible, subject to room availability. Please call to enquire prior to arrival at the resort.

Check-out Time
Check-out time is before 10.30am; a full day charge will be levied on occupants who check-out after 10.30am. There is no inventory check. Kindly proceed straight to the Reception Counter with your key. Anyone can check-out on your behalf.

Should you wish to get someone to check in on your behalf, you may do so. No written authorisation is required, and the authorised person must be aged 18 and above, and produce the following upon check-in:
- His / her I/C,
- Confirmation of Booking Form and;
- The member’s NTUC Card (if applicable) for verification purposes

Allocation of Rooms
Allocation of rooms is on a first-come-first-served basis, according to the booking number. Applicants are not allowed to personally select their room or chalet of choice. Your room number will be sent to you via SMS two days prior to your arrival date. Alternately, call (+65) 6589 1865 for enquiries if you do not receive any SMS notification.

Admission to Resort Premises
Room pass holders are entitled to free admission to the swimming pool. Four complimentary room passes will also be given for every room booked, and issued to you upon check-in. Additional guests are required to pay prevailing admission fees.

Re-entry into the Resort Premises
Room pass holders and paying guests will have their hands stamped upon entry. Free re-entry is only applicable for room pass holders with valid hand stamps. For paying guests, their hand stamps entitle them to free re-entry for only one day, after which they have to pay $1 per subsequent day of visit. All invalid or not visible hand stamps bearers would be required to pay another $1 for re-entry.

Free Wi-Fi Access
Check your emails, upload holiday snapshots or make your Facebook updates anywhere at the resort.

Housekeeping Services
Housekeeping services are provided on an alternate day basis. If you are staying for 3 days and 2 nights, there will not be any housekeeping services. Housekeeping services will only resume on the third day of your stay after 2.30pm.

Social and Corporate Functions
Please click here for more details on the different types of social and corporate functions.

Rules and Regulations
We would appreciate if all our guests can be mindful of the following, to ensure the full comfort and enjoyment of everyone at the resort.

Catering Services
No external caterers are allowed. Please contact the resort’s appointed caterer for catering service.

Playing Music
Do be mindful of other guests and keep your volume of the music at a reasonable level.

Eviction
No excessive noise is permitted after 11.30pm. The Management reserves the right to evict all loud, rowdy and misbehaving guests, and they will not receive a refund of their room rental.

Damage of Property
Guests will be charged for any damage incurred to property.

Cooking in the Room
Strictly no cooking is allowed within the guest rooms.

Pets
Pets of any kind are strictly prohibited from the resort.

Operating Hours for Jackpot