OUR RESORTS

Downtown East Shuttle Service Schedule

Swimming Pool
Make a splash at the family pool.

Children’s Pool
The young ones, including infants and toddlers, can enjoy swimming and water games in their own pool.

Barbecue Pits
Each chalet comes with free usage of a BBQ pit located just at the outside on the patio of all the rooms. For BBQ items like charcoal and wire mesh are available at both Bibik Caterers (Halal) and the Sundry shop. Tables and stools may also be rented at $6 per day for a 3 x 3 feet table (refundable deposit of $10 is required per table) and $1 per day for a stool (refundable deposit of $2 is required per stool). Bookings and the collection of tables and stools may be done via Bibik Caterers (Halal) by calling (+65) 6583 2188.

Function Rooms
Our Meeting Room and Hall can accommodates group sizes of between 20 and 100 guests, depending on the set-up.

Bibik Cafeteria (Halal)
Looking for a bite to eat? Peruse our local and Western food menus – there’s something for everyone!

Operating Hours for Bibik Cafeteria (Halal)
	Day Operating Hours Sunday – Thursday 8.00am – 8.00pm Friday, Saturdays & Eve of Public Holidays 8.00am – 10.00pm

Catering Services
No external caterers are allowed.
Upon request, catered F&B services can be arranged and delivered right to your room.
Orders must be placed 3 working days before date of catering.

(Halal)

Bibik Caterers (Halal) Tel: (+65) 6583 2188 E-mail: enquiry@bibik.com.sg

American Pool Tables
Shoot some pool at one of the two American pool tables available.

Mini-mart (Sundry Shop)
Hit with hunger pangs late at night, or need toiletries urgently? Pop into our mini-mart for a browse and-buy.

Self-serviced Laundry and Dryer
Enjoy convenience at your fingertips and the luxury of packing light for your resort stay with us!

Free Wi-Fi Access
Check your emails, upload holiday snapshots or make your Facebook updates anywhere at the resort.

Bicycle Kiosk
Have your pick of mountain or BMX bicycles and inline skates for adults and children.

All NTUC Members / NTUC Cardholders are welcome to book rooms at our resort. Bookings are open three months in advance of your desired date, and confirmation is assured once full payment is made. No reservations / tentative bookings are allowed. Applicants must be aged 18 and above at the time of booking and NTUC Members must make the booking personally to enjoy member’s rates. Booking on someone else’s behalf is not allowed.

Discounted members’ rates are for NTUC members’ privileged use only, not applicable for corporate booking / overseas group.

Members found abusing the privileges will be imposed full commercial / corporate rates.

Bookings can be made online at www.costasands.com.sg or at any AXS Station
(Your membership card must be presented upon check-in for verification purposes)

Amendment of Bookings
If you wish to change the date of your resort stay, a notice of 14 days or more prior to arrival date must be given to the Resort via one of the following ways:

Any changes in the room type, period of stay or Resort location or difference in room rental shall not be refunded.

You are only allowed to change your arrival date once. Should you decide to cancel your booking after the change, a penalty charge of 50% of the room rental rate will be forfeited. Changes to booking particulars are not allowed once a final receipt/tax invoice has been issued.

Cancellation of Booking
If you wish to cancel your booking, you must do so via letter, e-mail, fax or in person. For cancellations made 14 days or more prior to arrival date, 25% of the room rental would be forfeited. For cancellations made less than 14 days prior to arrival date, 50% of the room rental would be forfeited.

Check-in Time
Check in time is from 2.30pm.Request for early check-in is possible, subject to room availability. Please call to enquire prior to arrival at the resort.

Check-out Time
Check-out time is before 10.30am; a full day charge will be levied on occupants who check-out after 10.30am. There is no inventory check. Kindly proceed straight to the Reception Counter with your key. Anyone can check-out on your behalf.

Should you wish to get someone to check in on your behalf, you may do so. No written authorisation is required, and the authorised person must be aged 18 and above, and produce the following upon check-in:
- His / her I/C,
- Confirmation of Booking Form and;
- The member’s NTUC Card (if applicable) for verification purposes

Allocation of Rooms
Allocation of rooms is on a first-come-first-served basis, according to the booking number. Applicants are not allowed to personally select their room or chalet of choice. Your room number will be sent to you via SMS two days prior to your arrival date. Alternately, call (+65) 6582 2537 for enquiries if you do not receive any SMS notification.

Admission to Resort Premises
There is no charge for admission to the Resort premises. All visitors entering the resort after midnight are requested to sign in at the security post (main entrance).

Free Wi-Fi Access
Check your emails, upload holiday snapshots or make your Facebook updates anywhere at the resort.

Housekeeping Services
Housekeeping services are provided on alternate day basis. If you are staying for 3 days and 2 nights, there will not be any housekeeping services. Housekeeping services will only resume on the third day of your stay after 2.30pm.

Social and Corporate Functions
Please click here for more details on the different types of social and corporate functions.

Rules and Regulations
We would appreciate if all our guests can be mindful of the following, to ensure the full comfort and enjoyment of everyone at the resort.

Catering Services
No external caterers are allowed. Please contact the resort’s appointed caterer for catering service.

Playing Music
Do be mindful of other guests and keep your volume of the music at a reasonable level Guests are not allowed to bring in VCDs/VCRs and TV games for use with our television sets.

Eviction
No excessive noise is permitted after 11.30pm. The Management reserves the right to evict all loud, rowdy and misbehaving guests, and they will not receive a refund of their room rental.

Damage of Property
Guests will be charged for any damage incurred to property.

Cooking in the Room
Strictly no cooking is allowed within the guest rooms.

Pets
Pets of any kind are strictly prohibited from the resort.

Operating Hours for Jackpot